Dynamic Customer Success & Experience Leader | Enterprise Growth Strategy (€20M+ Portfolio, 475% Efficiency) | Global Team Development | 5 Languages

Dynamic Customer Success & Experience Leader | Enterprise Growth Strategy (€20M+ Portfolio, 475% Efficiency) | Global Team Development | 5 Languages
Web3 Talent

@ale_gio

Very dynamic and results-driven Customer Success Leader with proven expertise in onboarding optimization, customer lifecycle management, and B2B relationship development across global markets. Track record of reducing implementation times by 80%, increasing customer retention by 57%, and driving revenue growth of 40%+ year-over-year. Successfully managed €20M+ client portfolio while maintaining 97% CSAT rates. Multilingual professional (5 languages) with experience leading international teams across multiple continents.

STRATEGIC ACHIEVEMENTS: Client Onboarding Transformation: Reduced implementation time from 10 to 2 days while increasing ...

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Salary & Rates

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Location, Languages, Skills

Active over a week ago
Miami
🗣️English, Italian, Spanish, Portuguese, French
🚀 In crypto since 2019
🌱 Member since February 2025
Accepts Crypto
Accepts Fiat
Open to Relocation
Open to Full-time
Open to Part-time
Remote

Work History

PeriodTitleCompany
March 2023 - PresentSign in to view Ftnwhdvm Nfclsvbndr &rqb; Fanwdnhyqn RhoihsiqutSign in to viewQscxr OJ
Mar 2021  to Oct 2024Sign in to view Xhbt bw Nnliluhz &sxb;yoc; Mbctyp Fegeddthea Sign in to viewPbovgnao Fctcgq Xymdkjw
Sept 2012- Sept 2014Sign in to view Q2I Ijapnaee Aybjqgu Ryll Wdfqycthkr Sign in to viewTcbsshkuh
Feb 2017 - May 2020Sign in to view Pezpxrko Blabitnvod Rgitued Sign in to viewMefwkisme Ejmo

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Member since February 2025