Web3 Talent

Very dynamic and results-driven Customer Success Leader with proven expertise in onboarding optimization, customer lifecycle management, and B2B relationship development across global markets. Track record of reducing implementation times by 80%, increasing customer retention by 57%, and driving revenue growth of 40%+ year-over-year. Successfully managed €20M+ client portfolio while maintaining 97% CSAT rates. Multilingual professional (5 languages) with experience leading international teams across multiple continents.

STRATEGIC ACHIEVEMENTS: Client Onboarding Transformation: Reduced implementation time from 10 to 2 days while increasing adoption rates by 54% through process optimization and automation. • Support Operations Excellence: Redesigned B2B Customer Support Operations achieving 475% efficiency improvement while maintaining 97% CSAT rate. • Customer Satisfaction Metrics: Elevated NPS from +32 to +48 through implementation of structured feedback loops and proactive support initiatives. • Revenue Impact: Drove 40.6% year-over-year revenue growth through enhanced customer success processes and retention strategies. • Customer Retention Excellence: Extended average customer lifetime from 4.5 months to 8.1 months (80% increase), significantly outperforming industry average. • Portfolio Growth: Expanded B2B client portfolio by 31% while maintaining high-touch service for high-value accounts. • Team Leadership: Supervised international teams of 15+ CSMs across multiple markets, achieving 100% program satisfaction.