Certainly. with my past experiences with customer service, dealing with the customer in a polite and good manner are the traits that I endure. Handling a customer's emotions isn't that easy however, I believe that patience and dedication are the key to customer's satisfaction. It is important to make the customer feel important by being responsive to their concerns and trying to build rapport if necessary. Also, we need to be attentive and give attention to details to make sure that we understand their concerns by paraphrasing it and providing information. ...
Member since October 2020