I've been in the BPO industry for more than 3 years. My roles were mostly customer service, especially on the first 29 months. Way back 2016, I got hired as an email support representative wherein I answer email queries and provide customer-centric solutions. After a few months, I got promoted as a Subject Matter Expert where my role is crucial. Being an SME is crucial, since I will be the first in line when an agent is not familiar(or does not know) with the product. I provide the most plausible customer-centric resolution to the agent. I am a great fit for the job, as I believe I posses the necessary experiences with regards to this kind of...
Member since November 2020