Customer Support

Good morning Koinly Team,

As an early adopter of Blockchain and the emerging world of digital assets, DEFI, and FinTech, I know first hand what it’s like to navigate and learn new products or services. Understandably, many customers find this frustrating and this is where my role as a support engineer shines. I actively beta test, and deal with all the struggles of discovery and learning these technologies so my customers, family, and friends don’t have too. Education is key in bridging the gap from the old to the inevitably new. I reassure my customers that I am there for them every step along the way that they need me, even if it takes a w...