Dear Hiring Manager, As an experienced Senior Customer Support Specialist, the posting for a Customer Support agent with Koinly sparked my interest. When reviewing the position requirements and your organization's website, I was excited to find that my qualifications and personal strengths align with your needs and mission. I bring a comprehensive set of skills that I believe will be valuable to Koinly. In my Senior Customer Support Specialist role, I honed my abilities in handling a high volume support center while providing top-notch customer support. My customer service, people-centric nature, and compassion have afforded me excellent problem-solving skills. On the technical side, I have also worked extensively using Jira, Confluence, and Slack. I am also an avid Cryptocurrency user, especially Bitcoin. Having been in the space since 2015, I truly understand the need and impact of this breakthrough technology. As an active trader, I also understand the various aspects of cryptocurrency such as exchanges, margin trading, hardware wallets, etc. Please review my attached resume for a more in-depth illustration of my work history and accomplishments. I would appreciate the opportunity to interview at your earliest convenience. I'm eager to discuss how my personality and background fit the Customer Support agent role. Thank you for your time and consideration of my candidacy. Sincerely, ----- -----