Hi David! I hope you are having a great start to the year. Just two more weeks before the tax filing starts, I'm assuming things might have gone a little crazy over there so I'd like to thank you for reading my cover letter and spending some time. You'll see on my resume that majority of my customer service experience was with Intuit. I've supported ProSeries and Lacerte back in 2010 until 2016. It has been my home and comfort zone for 6 long years that I can confidently say I can effectively work on this job with the highest sense of professionalism and great work ethics. I would love to further discuss how I can positively contribute to your team! Looking forward to hearing back from you and hoping we can work together soon!