Customer Support

I'm looking for an opportunity to join the crypto sphere.

I've been in customer / technical support for over 5 years now. I've worked as a contractor and as an FTE for different projects ranging from fintech, payment gateways to smart watches and gaming (not gambling) support.

I've managed teams of 12-15 people as a Tier 3 Support and as a Team Lead.

I know how to manage time, KPIs, keep QA scores high and the SL agreements met. I also know how to make a team of agents happy! ...