I have extensive experience within customer service, operations, trust and safety, and leading cross-functional teams to achieve service excellence.
My experience has provided me with opportunities to manage organizational change, develop talent, and lead innovation in the community operations sector. Over the past 3 years I’ve held positions as an Investigations Manager focused on optimizing and process improvement for business critical incidents through cross-functional project management, Content Manager where I was tasked with digging deep into the details to develop, communicate, and implement new ideas, and Community Operations specializing in maintaining customer information to support delightful customer experiences.
I believe that my professional and personal experiences align my skill set with the responsibilities and requirements for this position. After working at early stage start-ups, I maintain the ability to navigate, lead, and build in times of ambiguity and hyper growth. Focused on providing a white-glove experience for communities, my goal is to provide a world-class support experience for end-users.
I look forward to the opportunity to learn more about the role and discuss how I can contribute.