I have extensive experience within customer service, operations, trust and safety, and leading cross-functional teams to achieve service excellence.
My experience has provided me with opportunities to manage organizational change, develop talent, and lead innovation in the community operations sector. Over the past 3 years I’ve held positions as an Investigations Manager focused on optimizing and process improvement for business critical incidents through cross-functional project management, Content Manager where I was tasked with digging deep into the details to develop, communicate, and implement new ideas, and Community Operations special...
Member since October 2021