I worked on three major blockchain projects, Metamask, Nifty's and Palm. -Provided primary customer support to internal and external customers. -Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. -Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions. -Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions. -Offered advice and assistance to customers, paying attention to special needs or wants. For the Nifty's Project, I have been managing an input of 2700 tickets in less than a month with a satisfaction score of almost 100%, being able to use the dashboard(Retool) in order to analyze Customer's issues and solve them. I was closely communicating with the dev team, so we were able to catch every potential/future issues in time. For the Metamask Project, I have been also in charge of the trainings of the new incoming employees in order to help them better understand the ecosystem. Jumping from one topic to another( Ex: Metaswap, Transactions, Gas fees, Internal errors, Network issues), I was able to deal with high volumes of tickets, until now being able to solve more than 10k tickets in less than 7 months. For the Palm Project, I was able to learn a lot about NFTs, which helped me understand how an NFT is launched and all the possible issues that may get in the way.( Bridge errors, delayed transactions, UI/UX problems).