Dear sir/madam,
I would like to apply for this open position in your company.
I have several years working experience, in different areas.
My last work position was Customer Success Manager in Bad Sistems. Part of my responsibilities were:
Respond to customer queries in a timely and accurate way, via phone, email, or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions
Monitor customer complaints on social media and reach out to provide assistance
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved