Social Media & Community Manager

Dear sir/madam,

I'm writing to express my interest in the “Social Media & Community Manager" position at your company.

I’ve worked as a player support agent for “Epic Games” for almost a year and I’ve learned how to communicate with the players using Epic Games’ CRM software for email & live chat. After I’ve received a promotion and assigned to another project, my duty has changed and I learn some new skills which are • Supervise the team and assist them with any concerns they have when handling the ticket • The basic function in Zendesk • QA the team's tickets every week to ensure they are handling the ticket correctly and find out any ro...