Customer Support Lead

Dear Sir/Madam,

I am an experienced proactive customer care agent that delivers KPIs and has cleared large volumes of tickets and queries, working in a fast-paced environment, and had to deliver new information to users on a daily basis (Security issues).

My experience is based in different areas of the financial sector from FX to payment services and for the past few years Crypto.

I fully understand back-office systems such as Zendesk, Jira, intercom, G-suit, Excel, Slack, Notion. I also have a deep understanding of the blockchain and have been writing HTML, JAVA, CSS, solidity,node.js, Remix, pycharm, JSON.

I have also im...