More than 11 years of experience in Information Technology & Telecommunication with renowned companies. Aim to achieve excellence in technology and use my skills to grow to a challenging position doing utmost benefit to the organization. • Strong domain knowledge and expertise in Telecommunication and Information technology. • Avaya Specialist: Deep Knowledge on various Avaya Aura Unified Products like Contact center, CM, SM, SMGR, AADS, Utility, AAM. Hands on experience in installation, upgrading, administering, and troubleshooting Avaya IP telephony services. • Designed and implemented multiple call centers using Avaya Contact center application in the organization. • Implemented Contact/Call recording, Outbound Campaign announcements. • Administration and troubleshooting of various telecommunication services which are Nortel and Cisco based. • Proficient in Software testing and QA projects: Having experience working in different phases of software testing projects. Clear understanding of Software Development methodologies (Scrum & Agile) & Test life cycle, writing, and implementing test scenarios. • Good knowledge in UNIX & SQL. Have worked across various Operating systems including all Windows (98/2k/2k3/2k8/XP) and UNIX (HPUX, AIX, TRU64, LINUX, and SOLARIS) platforms. • Strong Knowledge on HP Open View Operation Agent/Manager, MANTAS, Symantec Net Backup, Verisign. • Have worked closely with developers, customers and systems engineers to understand fault management subsystems functionality and majorly contributed to stabilization of the product/project. • Have received “STAR of the month” award couple of times for my contribution on HP Operation Agent. • A good team player with good interpersonal, multitasking, communication skills along with hardworking, fast learning and prioritizing capabilities.