Customer Service Manager / Technical Writer

• Create processes and implement tools to increase efficiency and improve customer support and community engagement.
• Conduct all customer service issues, including supporting the CEO in all areas of the business as requested.
• Assist with hiring and managing of internal resources.
• Manage customer service staff and community moderators.
• Create Customer Service guidelines and training materials.
• Create/write website FAQs.
• Assists in technical writing tasks

Skills: Web Chat · Email Clients · Guideline Development · Process Improvement · People Management · Zendesk · Customer Experience · Quality Assurance · Team Management · iGaming ...