Customer and Community Support

To begin with, I have been working for almost a year in a similar role: technical support engineer for Metamask (Consensys). I have a good understanding of the crypto world and blockchain technology, which helps me to easily solve our users' issues.

I meet the Zendesk requirements, as I have worked on this platform, closing even 250 tickets per day when necessary. I know how to create great macros that have as result a very low return rate. Because of my error tracking work, I know how to find patterns and how to extract essential data from tickets, in order to automatize the bot replies with great precision.

Additionally, I have expe...