Because we have vast experience on CX, and by picking a team instead of a person, you get a moderating philosophy with people who do exactly that job for different companies. So they know how to handle clients, complaints, hard questions, etc. Plus, you get a wider avialability. Budget is OK for us, depending always on the ammount of interactions per day that the account has. Our team is mainly located in Argentina and has both a high level of English and experience in English-speaking projects...
Member since August 2022