Customer Support Senior

Accompanying my tech passion, I earned a degree in Computer Science and discovered a career niche at the intersection of users and intricate systems. I have over six years of experience in customer support and compliance, working at FTX and Binance, where I dealt with all aspects of KYC, P2P, regulatory escalations and even upper management complaints.

I stand out because I manage to solve real world-scale problems and lead multiple teams at the same time. Client and user satisfaction was consistently achieved when I worked at Webhelp, where I was responsible for a 105 person team in four different countries and two languages. My leadership ...