13+ years of hands-on experience in crypto education and customer onboarding, I help users go from “crypto-curious” to confident—through clear onboarding, education, and real-time support.
• Platform Mastery: Onboarded 1,000+ users across major ecosystems including Coinbase, Crypto.com, Binance, and high-growth Web3 wallets.
• Wallet Specialist: Provided advanced technical support for MetaMask, Phantom, Trust Wallet, and hardware security via Ledger and Ellipal.
• Support Efficiency: Slashed onboarding-related support tickets by 60% through strategic workflow optimizations.
• Content Scaling: Produced 100+ instructional videos (Camtasia, Youtube, Loom), to deflect common issues and simplify complex DeFi/wallet setup processes.
• High-Performance Service: Sustained a 95%+ CSAT rating while diagnosing intricate on-chain transactions and recovery issues.
• Community Leadership: Help Built and moderated Telegram communities of 500+ active members, fostering a self-sustaining support ecosystem.