Senior Customer Success Onboarding Operator (Web3/Crypto)

13+ years of hands-on experience in crypto education and customer onboarding, I help users go from “crypto-curious” to confident—through clear onboarding, education, and real-time support.

• Platform Mastery: Onboarded 1,000+ users across major ecosystems including Coinbase, Crypto.com, Binance, and high-growth Web3 wallets.

• Wallet Specialist: Provided advanced technical support for MetaMask, Phantom, Trust Wallet, and hardware security via Ledger and Ellipal.

• Support Efficiency: Slashed onboarding-related support tickets by 60% through strategic workflow optimizations.

• Content Scaling: Produced 100+ instructional videos (...