Web3 Talent

Customer Experience and Operations professional with more than 7 years of experience across aviation, sales, and fintech, specializing in cryptocurrency exchanges and digital asset platforms. Experienced in 24/7 multi-channel support, cryptocurrency exchange operations, blockchain transaction investigations, KYC verification, account recovery, VIP support, knowledge base management, AI-powered customer support tools, and cross-functional collaboration. Has contributed to product testing, UX feedback, feature improvements, and customer communications across centralized and decentralized platforms.