Customer & Tech Support Leader | Blockchain & Cryptocurrency Auditor

Customer Support leader with 20+ years of experience supporting complex technology platforms across fintech, trading, and telecommunications environments. I focus on improving customer experience, strengthening support processes, and delivering measurable results through process optimization and data-driven decision-making. My background spans high-reliability and regulated environments, including aerospace quality, financial services technology resilience, and crypto trading platforms. This exposure has shaped a pragmatic, risk-aware approach to incident management and service reliability in systems where downtime, errors, and trust have rea...