As an accomplished bilingual (Portuguese/English) remote Customer Success and Relationship Manager specializing in Blockchain, Fintech Solutions and fiat payments. I bring extensive expertise providing online support and nurturing client relationships guiding them through solution offerings. With a tech-savvy approach, I excel in providing both technical and non-technical support, ensuring seamless customer experiences within the fintech space.
Currently in a role as a Senior Support Agent for Entangle Labs Blockchain. I am responsible for building the support team from the ground up. Writing over 90 FAQ articles, configuring Zendesk CRM and
Languages & Skills
🚀 In crypto since 2019
Accepts Crypto
Accepts Fiat
Open to Full-time
Open to Part-time
Remote
Open to Relocation
Work History
| Period | Title | Company |
|---|---|---|
| Mar 2006 to Aug 2020 | Inflight Cabin Manager | Hidden |
| Nov 2020 to Jun 2021 | Crypto Customer Support | Hidden |
| Jun 2021 to Nov 2021 | Crypto Quality Assurance Manager - Support team | Hidden |
| Nov 2021 - Aug 2022 | Crypto Senior Customer Success Agent | Hidden |
| Mar 2023 - Mar 2024 | Crypto Customer Success Manager | Hidden |
| Jun 2024 | Crypto Senior Customer Success Agent | Hidden |
Salary & Rates
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