Web3 Customer Support Exchange Jobs in Thailand, APAC

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.We are seeking a Payment Operations Specialist / Manager to oversee and streamline operational workflows related to Tourist Wallet, a crypto-to-fiat payment solution enabling seamless spending and settlement between cryptocurrency and THB. This role plays a key part in ensuring smooth end-to-end payment operations, from process setup and monitoring to case handling and cross-functional coordination.You will work closely with the Head of Operations to oversee payment and settlement activities, resolve operational cases, and ensure smooth, compliant, and efficient workflows.This advertisement is for a position at Gulf Binance.

Key Responsibilities:

• Payment & Settlement Operations
• Oversee end-to-end crypto payment, fiat conversion, and reconciliation processes.
• Monitor transaction accuracy, investigate discrepancies or failed transactions, and ensure timely resolution.
• Coordinate and escalate complex cases to banking partners or 3rd-party vendors when required.
• Ensure smooth daily settlements and system uptime across all payment channels.
• Process & Performance Management
• Maintain and improve SOPs for all payment and case-handling workflows.
• Identify inefficiencies, propose automation or system enhancements, and monitor operational KPIs.
• Support preparation of daily/weekly reports on payment trends, reconciliation status, and case resolution metrics.
• Risk, Compliance & Audit
• Ensure all processes comply with internal policies and Thai regulatory standards.
• Work with Compliance and Risk teams to review suspicious transactions or high-risk payment flows.
• Support internal and external audits with transaction logs and documentation.
• Cross-Functional & Vendor Collaboration
• Work closely with Product, Tech, and Customer Support teams to improve payment journeys and case turnaround times.
• Liaise with 3rd-party vendors, payment gateways, and banks to resolve technical or settlement-related issues.
• Contribute to scaling operational readiness for new products, currencies, or payment features.

Qualifications:

• Bachelor’s degree in Business, Finance, Operations, or related field.
• 3–6 years of experience in payment operations, crypto exchange, or fintech.
• Strong understanding of crypto-fiat workflows, settlement, and vendor coordination.
• Hands-on experience with reconciliation tools or case investigation is preferred.
• Analytical, detail-oriented, and proactive in issue resolution.
• Bilingual English/Thai is required to be able to coordinate with overseas partners and stakeholders.

Preferred Traits:

• Ownership mindset with ability to work independently under minimal supervision.
• Strong collaboration and communication across functions (Product, Tech, Compliance).
• Data-driven and process-oriented ability to visualize workflows and identify improvements.

Why Binance• Shape the future with the world’s leading blockchain ecosystem• Collaborate with world-class talent in a user-centric global organization with a flat structure• Tackle unique, fast-paced projects with autonomy in an innovative environment• Thrive in a results-driven workplace with opportunities for career growth and continuous learning• Competitive salary and company benefits• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.