Client Support Specialist
atImmunefi
Apr 27
Immunefi exists to protect the future of money. Immunefi is DeFi's last line of defense and leading bug bounty platform, preventing catastrophic hacks before user funds are stolen. Our team is highly specialized, so we’re looking for talented people who are willing to jump right in and use their expertise to help us protect DeFi.
Summary
We are seeking a proactive and detail-oriented individual to join as a Client Support Specialist. This position plays a critical role in bolstering the security posture of esteemed projects (clients), ensuring the integrity of their code bases, protecting user funds, and rewarding skilled security researchers (whitehat hackers) for their efforts. As an integral part of Immunefi's support function, you will play a key role in orchestrating seamless assistance for projects and collaborating closely with security researchers to maintain a robust defense against potential threats to Web3 users.Â
Role Overview
As a Client Support Specialist, you will serve as the primary liaison between projects, security researchers, and Immunefi, playing a pivotal role in fostering and nurturing strong relationships at the heart of the Web3-security ecosystem. Your core responsibilities will encompass maintaining regular communication with projects, facilitating the coordination of bug reports and rewards, managing diverse information requests, and ensuring seamless communication among all stakeholders. Your expertise in support and mediations will be instrumental in harmonizing interactions and enhancing collaboration across all parties involved. Â
Responsibilities
- Proactively communicate with projects and security researchers to provide updates on bug reports, reward payments, and program milestones
- Assist projects on Immunefi’s platform and ensure collaborative interactions with hackers
- Coordinate follow-ups with projects on various topics such as bug report approvals and mediations
- Manage inbound information requests and ensure timely responses to all stakeholders
Requirements
- Strong adaptability to embrace change and explore innovative methods for problem-solving
- Dependable with experience in a fast-paced environments with quick decision-making abilities
- Ability to communicate technical and security related information effectively to non-expert-stakeholders
- Proficiency in Google Workspace and Slack applications
- Strong written & verbal English communication skills
- Technical proficiency and strong interest in areas like Blockchain, Crypto, DeFi, and Smart Contracts are preferred
- Excellent presentation, human relations, and organizational skills
Availability aligned with Central / Western European Time Zones
Listed in: Crypto Jobs, Remote Web3 Jobs, Web3 Crypto Jobs, Security Crypto Jobs, DeFi Crypto Jobs, Full Time Web3 Jobs.
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