Customer Service/KYC Lead - Japan

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?Binance is a client-facing business, and Customer Service is extremely important for us. We hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.The CS/KYC lead will work towards aligning the company's vision and values with operational strategies. This person will also spearhead best practices in both KYC and Customer Service operations.

Job Description:

• Formulate business strategy, advise management and execute on all aspect of operations to achieve OKR, cost control and implement SOP
• Coordinate with other internal divisions and use technology to deliver superior customer experience through Company’s omni-channel approach
• Build and manage a CS/KYC team that can respond to customer inquiries quickly and properly with following the laws and regulations
• Responsible in hiring, training and retaining operations staffs
• Coordinate with a third party, or vendor, regarding to our operational activity
• Evaluate overall organization, performance, by gathering, analyzing, and interpreting data and metrics
• Develop and implement productivity and cost reduction opportunities
• Cross-functional and cross-country collaboration on all projects

Requirements:

• Bachelor degree from a reputable university or equivalent
• Ability to communicate effectively in both Japanese and English 
• At least 5 years experience with at least 1 year in a cryptocurrency or Tech space, crypto exchange or retail financial products industry experience preferred.
• Able to work in a fast paced and ambiguous industry where regulations are catching up
• High level of ownership and integrity
• Good sense of business process, strong leadership and management skills
• Problem Solving

Working at Binance• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry• Fast moving, challenging and unique business problems• International work environment and flat organisation• Great career development opportunities in a growing company• Possibility for relocation and international transfers mid-career• Competitive salary• Flexible working hours, Casual work attireBy submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

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