Customer Service Representative - P2P (APAC)

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.

Responsibilities

• As the frontline of the P2P market, you and the team will arbitrate customer disputes professionally.
• Investigate trading activity and take appropriate actions to keep the marketplace safe and prevent fraudulent activity.
• Create a culture and processes which achieve the business goals and objectives with regards to customer service.
• Use Customer Insight and Root Cause Analytics to identify product improvements and present these to stakeholders and peers.
• Act as the Voice of the Customer across the organization.
• Identify and provide feedback through 1:1s, effective use of personal development plans and provision of coaching & development opportunities.
• Make sure customer and complainant surveys are carried out continuously in order to produce timely and up-to-date information about customer experience across all areas of the business.
• Ensure that learning from complaints is shared within the organization as well as with contractors, partners and if appropriate, publicized.

Requirements

• 1+ years experience of proven customer facing experience or experience as a customer service representative.
• Strong ability in using IT for professional use and can handle somewhat technical queries from customers.
• Exceptional written communication skill and a good listener.
• Fluent in English and native language
• Ability to multitask, prioritise, and control time effectively.
• Knowledge of blockchain, crypto, and P2P payments is a big plus.
• Fluency in English is a must with multilingual capability is a big plus.
• Willing to work weekends and irregular hours which will include night shifts.
• A Binance P2P user is highly preferred.

Working at Binance• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless• Tackle fast-paced, challenging and unique projects• Work in a truly global organization, with international teams and a flat organizational structure• Competitive salary and benefits• Flexible working hours, remote-first, and casual work attireLearn more about how Binancians embody the organization’s core values, creating a unified culture that enables collaboration, excellence, and growth. Apply today to be a part of the Web3 revolution! Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

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