Customer Service Representative - P2P (APAC)

Binance logoBinance

Apr 02

Founded by Changpeng Zhao (CZ) in 2017, Binance is currently the largest cryptocurrency exchange in terms of daily volume. Binance is the core global exchange. However, Binance operates separate exchanges in some countries such as the US, UK, Singapore, and Turkey due to regulatory reasons.

Since Binance has global operations, the exchange does a lot of hiring on a regular basis. Being a market leader, Binance Jobs also come with significant perks. Most of the jobs are remote, with flexible working hours. Binance also offers health insurance, the option to be paid in crypto, and programs to develop your skills.

If you're looking for Binance US Jobs, a wide range of them are also available most of the time. On average, the Binance Interview process lasts 2-4 weeks with 4 steps: Application Review, Interview, Offer, and finally Onboarding.

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.

Responsibilities

    • As the frontline of the P2P market, you and the team will arbitrate customer disputes professionally.
    • Investigate trading activity and take appropriate actions to keep the marketplace safe and prevent fraudulent activity.
    • Create a culture and processes which achieve the business goals and objectives with regards to customer service.
    • Use Customer Insight and Root Cause Analytics to identify product improvements and present these to stakeholders and peers.
    • Act as the Voice of the Customer across the organization.
    • Identify and provide feedback through 1:1s, effective use of personal development plans and provision of coaching & development opportunities.
    • Make sure customer and complainant surveys are carried out continuously in order to produce timely and up-to-date information about customer experience across all areas of the business.
    • Ensure that learning from complaints is shared within the organization as well as with contractors, partners and if appropriate, publicized.

Requirements

    • 1+ years experience of proven customer facing experience or experience as a customer service representative.
    • Strong ability in using IT for professional use and can handle somewhat technical queries from customers.
    • Exceptional written communication skill and a good listener.
    • Fluent in English and native language
    • Ability to multitask, prioritise, and control time effectively.
    • Knowledge of blockchain, crypto, and P2P payments is a big plus.
    • Fluency in English is a must with multilingual capability is a big plus.
    • Willing to work weekends and irregular hours which will include night shifts.
    • A Binance P2P user is highly preferred.
Working at Binance• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless• Tackle fast-paced, challenging and unique projects• Work in a truly global organization, with international teams and a flat organizational structure• Competitive salary and benefits• Flexible working hours, remote-first, and casual work attireLearn more about how Binancians embody the organization’s core values, creating a unified culture that enables collaboration, excellence, and growth. Apply today to be a part of the Web3 revolution! Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

Listed in: Cryptocurrency Jobs, Web3 Web3 Jobs, Remote Crypto Jobs, Trading Web3 Jobs, Exchange Crypto Jobs, Full Time Crypto Jobs.

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8 applications