Customer Service Representative (Vietnamese & English)

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.Binance is a client-facing business, and Customer Service is extremely important for us. We hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.Support is conducted via the ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.Support will be in Vietnamese and English, that's why we are looking for candidates with proficiency in both languages.

Responsibilities:

• Handle back office tickets, and provide 7*24h online enquiries and email replies services to customers.
• Handle customer enquiries, advices and suggestions via email or online tools.
• Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form of documentation.
• Handle customer complaints, any special cases or ad hoc tasks. 

Requirements:

• College degree or above.
• Proficient in English and Vietnamese. Other languageswould be advantageous for efficient collaboration with various stakeholders in the company.
• Minimum 1 year experience in customer service, preferably in finance or the e-commerce industry. Outstanding recent graduates are also welcome to apply.
• High level of honesty and integrity, proactive and meticulous and have a sense of responsibility and team work.
• Ability to work under pressure, strong communication skills and exceed beyond expectations.
• Passionate for customer service industry and can accept to work under different work shifts, including night shift or weekend shift.
• Positive about the crypto industry.

Working at Binance• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless• Tackle fast-paced, challenging and unique projects• Work in a truly global organization, with international teams and a flat organizational structure• Competitive salary and benefits• Flexible working hours, remote-first, and casual work attireLearn more about how Binancians embody the organization’s core values, creating a unified culture that enables collaboration, excellence, and growth. Apply today to be a part of the Web3 revolution! Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

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