Job description
Responsibilities will be wide ranging from:
- Email communication with customers using Zendesk ticketing system
- Live chat communication using Zendesk chat system
- Operational tracking and resolving issues using the Plutus Dex Admin platform,
- Etherscan, Blockchain platforms
- KYC verification of results using outsourced KYC provider, reflecting and communicating the results with the Users where applicable
- Partnering with the Compliance Officer to facilitate ongoing reviews and obtain assurance over operational activitv.
- Conduct sanction/PEP screening and investigate potential hits
- Carry out enhanced customer due diligence (EDD) when needed
- Support data-protection compliance
- Escalation, tracking, and communication of cases that need the attention of internal or external third parties
- Using Atlassian products (Confluence, Jira Software), Suite for knowledge sharing, reporting and other operational activities as assigned
- Other CS supportive tasks as assigned
Listed in: Web3 Jobs, DEX Web3 Jobs, Full Time Web3 Jobs, DeFi Web3 Jobs.
Customer Support Agent at Plutus: FAQ
How much does the Customer Support Agent role at Plutus pay?
The Customer Support Agent position at Plutus pays $15k/year. Compensation may vary based on experience and location.
Is the Customer Support Agent role at Plutus remote?
Yes — Plutus is hiring this Customer Support Agent as a remote role. You can apply from anywhere unless the listing specifies a region.
What skills are required for the Customer Support Agent role at Plutus?
This Customer Support Agent role is associated with the following skills and technologies:
- DEX
- Full Time
- DeFi
Read the full job description above for the complete list of requirements.
Is the Customer Support Agent role at Plutus full-time or contract?
Plutus is hiring this Customer Support Agent as a full time position.
How do I apply for the Customer Support Agent role at Plutus?
You can apply for the Customer Support Agent role at Plutus directly on this page using the Apply button. Remote candidates are welcome. Applications submitted through CryptoJobsList reach the employer directly.