Customer Support Agent
About the Company
We are a UK based Fintech startup, bridging the gap between the traditional payment infrastructure and the blockchain. A distributed team with our head office in London for our local team, however we encourage working 100% remotely, we are passionate about our product, we have a great engineering culture, and we're looking for other talented individuals to join us to disrupt the finance industry.
We are a highly collaborative team with little micro-management but you'll get lots of guidance and support from your colleagues. Task ownership is key; we strongly believe that freedom and autonomy brings out the best attribute in people.
What we do
The company was founded in 2015 and has gone to raise funding since and develop and launch several products with thousands of downloads and users of our applications, our product achievements so far:
- Personal finance and management platform
- Payment infrastructure with third party VISA integration
- Peer-to-Peer currency exchange built on the Blockchain (DEX)
- Decentralised Loyalty Programme
- Android Finance Application
- iOS Finance Application
Responsibilities will be wide ranging from:
- Email communication with customers using Zendesk ticketing system
- Live chat communication using Zendesk chat system
- Operational tracking and resolving issues using the Plutus Dex Admin platform,
- Etherscan, Blockchain platforms
- KYC verification of results using outsourced KYC provider, reflecting and communicating the results with the Users where applicable
- Partnering with the Compliance Officer to facilitate ongoing reviews and obtain assurance over operational activitv.
- Conduct sanction/PEP screening and investigate potential hits
- Carry out enhanced customer due diligence (EDD) when needed
- Support data-protection compliance
- Escalation, tracking, and communication of cases that need the attention of internal or external third parties
- Using Atlassian products (Confluence, Jira Software), Suite for knowledge sharing, reporting and other operational activities as assigned
- Other CS supportive tasks as assigned
Listed in: Crypto Jobs, Dex Web3 Jobs, Full Time Web3 Jobs, DeFi Crypto Jobs.