About Algomint
Algomint is the next generation blockchain bridging infrastructure on Algorand. It was founded by serial entrepreneurs Michael Cotton and AJ Milne of Meld Ventures in early 2021 to increase accessibility to the Algorand blockchain. Today, it has grown into a $50 million business that plays a central role in the Algorand DeFi ecosystem. The Algomint MainNet officially launched in November, opening a new chapter of fast expansion with exciting roadmaps and commercial aspirations to deliver.
Future-proof your career
Following the Internet, Web 3.0 is the next wave of technology breakthroughs to revolutionize human society, with key pillars being decentralized finance (DeFi), non-fungible token (NFT), Metaverse, and decentralized autonomous organization (DAO). The space is growing at breakneck speed with enormous growth potential in decades to come.
Algomint is now looking for ambitious professionals eager to grow in Web 3.0 DeFi. We will offer rare opportunities to transition into the new space while applying your existing skill set, hop on a steep learning curve while making unprecedented impact, and share the success of a fast growing business steered by seasoned entrepreneurs.
Benefits
Hit a glass ceiling? Prefer flexible location? Want ownership? Look no further. Algomint offers all the benefits of an early startup with a chilled vibe for those who excel at delivering desired outcomes. Contact us if you like:
*Employment token scheme and performance bonuses
*Remote and flexible working arrangements
*Fast growing space to build valuable skills
*Leveraged impact
*Inclusive culture and warm community
*Flexible payment terms in fiat or cryptocurrencies
We are seeking a detail-oriented, thorough, and organised customer and community support to join our growing team. In this position, you will be responsible for providing assistance and support via zendesk to clients using our platform. You will be required to familiarise yourself with our product, respond to queries, determine and implement solutions as well as create and maintain chat bots and a customer service resource database.
Help Desk Duties and Responsibilities
- Monitor and respond quickly and effectively to requests received through our Zendesk portal
- Provide assistance and support for incoming concerns and issues related to the Algomint platform.
- Forward technical concerns to relevant parties
- Ask educated questions and listen to customers to determine the root cause of issues
- Work through the problem-solving process with customers, empowering them to do the same in the future
- Report significant and recurring issues to our technical team
- Collect feedback to determine patterns and issues to make recommendations on process optimization to improve efficiency and customer experience
- Keep up-to-date with latest media and technical materials related to the Algomint product and company initiatives, providing relevant documents to customers where useful
- Help build and maintain chat bots and a customer service database
- Interact with the community via social channels including Telegram and Discord, channeling relevant questions to Zendesk
- Share experiences with colleagues and help train new staff through their onboarding
Zendesk Requirements and Qualifications
- Good command of written English, with proper grammar and communication style
- Customer service or sale experience preferred
- An understanding of or interest in cryptocurrencies and blockchain technology
- Familiar with Zendesk or other CRM systems with technical knowledge and configuration skills
- Ability to build/implement chat bots and resource databases
- Keen attention to detail and an interest in customer support and service
- Warm and compassionate personality
Listed in: Web3 Jobs, .