We are seeking a detail-oriented, thorough, and organised customer and community support to join our growing team. In this position, you will be responsible for providing assistance and support via zendesk to clients using our platform. You will be required to familiarise yourself with our product, respond to queries, determine and implement solutions as well as create and maintain chat bots and a customer service resource database.
Help Desk Duties and Responsibilities
- Monitor and respond quickly and effectively to requests received through our Zendesk portal
- Provide assistance and support for incoming concerns and issues related to the Algomint platform.
- Forward technical concerns to relevant parties
- Ask educated questions and listen to customers to determine the root cause of issues
- Work through the problem-solving process with customers, empowering them to do the same in the future
- Report significant and recurring issues to our technical team
- Collect feedback to determine patterns and issues to make recommendations on process optimization to improve efficiency and customer experience
- Keep up-to-date with latest media and technical materials related to the Algomint product and company initiatives, providing relevant documents to customers where useful
- Help build and maintain chat bots and a customer service database
- Interact with the community via social channels including Telegram and Discord, channeling relevant questions to Zendesk
- Share experiences with colleagues and help train new staff through their onboarding
Zendesk Requirements and Qualifications
- Good command of written English, with proper grammar and communication style
- Customer service or sale experience preferred
- An understanding of or interest in cryptocurrencies and blockchain technology
- Familiar with Zendesk or other CRM systems with technical knowledge and configuration skills
- Ability to build/implement chat bots and resource databases
- Keen attention to detail and an interest in customer support and service
- Warm and compassionate personality
Listed in: Cryptocurrency Jobs, .
Customer and Community Support at Algomint: FAQ
How much does the Customer and Community Support role at Algomint pay?
The Customer and Community Support position at Algomint pays AUD 15k-30k/year. This role can pay in cryptocurrency. Compensation may vary based on experience and location.
Is the Customer and Community Support role at Algomint remote?
Yes — Algomint is hiring this Customer and Community Support as a remote role, with a preference for candidates in APAC. You can apply from anywhere unless the listing specifies a region.
Is the Customer and Community Support role at Algomint full-time or contract?
Algomint is hiring this Customer and Community Support as a full time position.
How do I apply for the Customer and Community Support role at Algomint?
You can apply for the Customer and Community Support role at Algomint directly on this page using the Apply button. Remote candidates are welcome. Applications submitted through CryptoJobsList reach the employer directly.