Director, Account Management
Circle is a global crypto finance company, built on blockchain technology, powered by crypto assets, and dedicated to helping people and institutions create and share value globally. With our suite of products, we enable our customers to send and receive money around the world easily, as well as invest in and trade crypto assets.
Circle is a global financial technology firm that enables businesses of all sizes to harness the power of stablecoins and public blockchains for payments, commerce and financial applications worldwide. Circle's platform has supported over 100 million transactions worth tens of billions of dollars, with nearly 10 million retail customers, over a thousand businesses, while storing and securing more than $5 billion in digital currency assets. Today, Circle's transactional services, business accounts, and platform APIs are giving rise to a new generation of financial services and commerce applications that hold the promise of raising global economic prosperity for all through programmable internet commerce.
What you’ll be part of:
With the mission “To raise global economic prosperity through programmable internet commerce,” Circle was founded on the belief that blockchains and digital currency will rewire the global economic system, creating a fundamentally more open, inclusive, efficient and integrated world economy. We envision a global economy where people and businesses everywhere can more freely connect and transact with each other with new technologies for digital money. We believe such a system can raise prosperity for people and companies everywhere.
What you'll work on:
Reporting to the SVP of Sales, you will own and build Circle’s Account Management function. You will begin by directly working with many of our incredible customers and enabling their success. You will develop and execute innovative customer onboarding, product adoption, upsell, and renewal programs. You will hire, train, and lead a high performing team of Account Managers.
Most importantly, you will set the foundation for our long-term, successful customer relationships based on mutual trust, transparency, and collaboration.
You will aspire to our four core values:
- Multistakeholder - you have dedication and commitment to our customers, shareholders, employees and families and local communities.
- Mindful - you seek to be respectful, an active listener and to pay attention to detail.
- Driven by Excellence - you are driven by our mission and our passion for customer success which means you relentlessly pursue excellence, that you do not tolerate mediocrity and you work intensely to achieve your goals.
- High Integrity - you seek open and honest communication, and you hold yourself to very high moral and ethical standards. You reject manipulation, dishonesty and intolerance.
What you’ll bring to Circle:
We’re looking for someone with 5+ years experience as an accomplished Account Manager at a high growth B2B SaaS or Fintech organization. You have experience managing or mentoring a small team of Account Managers or Customer Success Reps in the past. Now, you are seeking the next jump in your career to own and build a world-class Account Management function from scratch.
You are obsessed with customer success and believe your number one responsibility is the best interests of your customer. You are capable of engaging in strategic and technical conversations at multiple levels of the organization. You are comfortable negotiating and, most importantly, advising your customers. You have demonstrative success in directly managing long-term, commercial relationships with customers ranging from SMBs to the Fortune 500. You have a strong interest in the future of global payments and, preferably, a background in Fintech or Financial Services.
Finally, you enjoy building at the earliest stages. You care deeply about contributing and improving company processes. And you enjoy moving at a fast pace, building a long-lasting foundation, and helping customers thrive.
We are an equal opportunity employer and value diversity at Circle. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.