Investigations Specialist

Responsibilities

• Support the Security/Internal Investigations team by handling customer inquiries and complaints as they relate to on-chain investigations into illicit activities.  
• Analyze customer account data, on-chain and off-chain transactions, account characteristics, and other information in order to assess the nature of the activity and follow the flow of funds.
• Report and investigate fraud/scams/thefts, examine if stolen funds are sent to a Binance account, or if unauthorized transactions took place within Binance accounts. 
• Thoroughly document investigative activities, to include steps taken, information gathered and conclusions drawn.
• Liaise with other departments to provide or gather information as it relates to investigations and customer accounts.

Requirements

• Experience with blockchain analytics, either using tools or manually tracing funds effectively using relevant blockchain explorers.
• Excellent research and writing skills; able to communicate findings clearly and concisely.
• Minimum 2 years experience in customer service, preferably in finance or E-commerce industry.
• Ability to interpret account data to make well informed judgements.
• Ability to think critically and consider possibilities when troubleshooting, superb investigation skills. 
• Able to work effectively as a team member and also independently or with minimal supervision. 
• Strong security awareness. 
• Great attention to detail and solid analytical skills.
• Professionalism and high moral sense.
• In addition to English, proficiency in Chinese would be preferred (but not required).
• Core hours for this position need to be between 15:00 and 02:00 UTC+0 and include coverage for at least one or both Saturday or Sunday. 

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