Operations Lead - Blockchain Intelligence

About us:

Location: Remote (Europe / Asia timezone preferred)

Compensation: 1% equity & competitive cash

Reporting line: CEO

Chainlabs is a data startup focused on de-anonymizing the blockchain. We are the largest data labels broker in the web3 space. We make web3 safer by identifying blockchain addresses linked to cybercrime activities.

Our primary clients include web3 analytics companies such as Chainalysis, Elliptic, Coinbase and Nansen, as well as law enforcement, traders, and academic researchers.

We’re doubling revenue YoY and need an operations leader who can turn process debt into a reliable delivery engine.

What you’ll own:

1. Delivery & SLAs – convert client requirements into tickets, prioritise, assign, and track to closure
2. Operating system – stand up and maintain Notion/Linear (or tool of your choice) with clear workflows, status definitions and dashboards.
3. Team Leadership (as you scale) – Over time, supervise 2–4 analysts (and potentially 10+ freelancers) supporting their development through clear guidance, 1-1s, and performance feedback.
4. Process improvement – partner with Engineering to automate data ingestion, QC scripts and reporting.
5. Client success (select accounts) – join requirement calls, communicate ETAs, and turn feedback into backlog items.
6. Crypto Risk & Intel Awareness – Stay on top of emerging crypto-crime tactics and regulatory changes to keep Chainlabs proactive and informed.

We’re looking for:

• 3+ years in operations, intelligence, or analyst roles within AML, cyber-threat, or data-driven environments.
• A proven builder – you’ve untangled messy workflows, created SOPs, and hit tough delivery goals.
• Expertise with Agile / Kanban and the metrics that matter (cycle-time, throughput, error rate).
• Fluent in Data analysis for quick data digs; comfortable briefing engineers.
• Crystal-clear written and verbal communicator; you write the playbook first, then talk.
• Ambition to lead and mentor others as the team grows — prior people management is a bonus, but not required.
• Bonus: deep knowledge of blockchain tracing, KYT or cyber-crime OSINT networks.

Success metrics (your scorecard)

• On-time delivery rate ≥ 95 % after month 4.
• QC error-rate ≤ 0.3 % for three consecutive months.
• Analyst throughput above threshold for labelled entities / FTE / week.
• SOP coverage: 100 % of categories & edge-cases documented by month 6.
• Net-promoter-score from internal engineers & analysts ≥ 8/10.

Why Chainlabs

• Genuine ownership of Ops across the most exciting data set in crypto compliance.
• High-trust, low-bureaucracy culture (fully remote, async where possible).
• Direct impact – your dashboards will appear in board decks and client reviews.
• Work with smart people who care about doing things properly, quickly.

Ready to bring order to blockchain chaos?

Send your CV plus a one-page case study describing a process mess you fixed, the metrics you moved, and how (can use cover letter for this)

Listed in: Cryptocurrency Jobs, Analyst Web3 Jobs, Operations Crypto Jobs, Web3 Web3 Jobs, Data Web3 Jobs, Remote Crypto Jobs.