Operations Lead (Card)

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Responsibilities:

• Lead, project manage and launch Card/Pay projects to success with internal and external stakeholders
• Oversee and improve all operational processes and activities 
• Ensure compliance with regulatory requirements and industry standards
• Work with internal and external stakeholders to monitor and analyze card operations performance metrics
• Manage vendor relationships and contracts related to card production and services while ensuring SLAs are met
• Handle escalated issues and complex cases related to card operations
• Ensure all card dispute operations are resolved in a timely fashion
• Ensure settlements and reconciliation are setup accurately
• Support all operations post project live with relevant stakeholders

Requirements:

• 8-10 years of relevant operations experience
• Experience in the card/payments domain
• Experience working with global teams including (product, customer service, tech, risk, and finance)
• Proven experience managing vendor relationships

Why Binance• Shape the future with the world’s leading blockchain ecosystem• Collaborate with world-class talent in a user-centric global organization with a flat structure• Tackle unique, fast-paced projects with autonomy in an innovative environment• Thrive in a results-driven workplace with opportunities for career growth and continuous learning• Competitive salary and company benefits• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

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