Partner Support Associate (PH)

Join the leading Crypto Brand in the Philippines!Who we areWe are one of the earliest and largest crypto platforms in Southeast Asia offering exchange and wallet services to our users. Our product lineup also includes electronic payment service and e-wallet. Through our wallet, users can send money to anyone, pay for bills, shop online at over 100,000 merchants, receive money transfers from 200+ countries even without a bank account, and of course view and purchase cryptocurrencies.

What you'll do

• Help in maintaining strong relationships with our integrated partners by providing prompt and accurate resolutions to partner concerns.
• Work closely with relevant departments to resolve issues.
• Demonstrate clear, effective, and professional communication.
• Meet and exceed performance metrics such as quality, productivity, first contact resolution, and attendance.
• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures.
• Raise unusual spikes in volume and recurring issues to the immediate supervisor for root cause analysis and permanent resolution.
• Perform other duties that may be assigned by the immediate supervisor and may have an impact on business operations and company goals.

What we expect from you

• Educational background in business administration, management, finance, entrepreneurship, operations, or relevant work experience.
• Preferably have experience in customer service and BPO. Exposure to financial services/institutions and financial technology industries is highly desirable.
• Experience in B2B (business-to-business) support and industry is a must.
• Strong analytical and critical thinking skills even under pressure.
• Has knowledge of Google Suite programs.
• Strong verbal and written communication skills in both English and Filipino.
• Highly-flexible, able to wear multiple hats, and thrives in a fast-paced work environment.
• Ability to solve problems in a high-volume environment.
• Keen to details and able to work with minimal to no supervision.
• Has a track record for getting things done - drive, ownership, and execution are at the core of our culture.

Listed in: Crypto Jobs, Operations Web3 Jobs, Exchange Crypto Jobs, Finance Web3 Jobs, Full Time Crypto Jobs.