Web3 Know Your Customer Jobs in Croatia, Europe

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Only English CVs will be reviewed.

We are looking for an experienced Team Lead to oversee our High Risk Client & EDD team, responsible for the review and management of high-risk individual and retail client cases. The ideal candidate brings deep AML/KYC expertise, strong judgement on complex EDD decisions, and proven experience leading a compliance team.

Key Responsibilities:

• Oversee and review high-risk individual and retail client cases within SLAs, ensuring timely and accurate resolution
• Lead complex EDD reviews involving PEPs, adverse media, and source of wealth/funds assessments, and provide expert guidance to analysts on case decisions and best practices
• Act as the primary escalation point for the team and cross-functional stakeholders, liaising with MLROs and Compliance leadership on complex or borderline cases
• Oversee the client off-boarding process for high-risk retail clients in line with internal policy and regulatory requirements
• Monitor team output quality and drive continuous improvements to EDD workflows, SOPs, and decision frameworks
• Maintain up-to-date knowledge of AML/CFT regulations and virtual currency developments relevant to individual and retail clients
• Manage high risk customer escalations from the first line of defense and other business units
• Drafting of documentation including, but not limited to policies, programs, procedures, guidance documents, training materials, and impact assessment/analysis
• Build and maintain strong relationships with MLRO teams and key internal stakeholders
• Mentor and develop team members, lead AML/CFT training programmes, and foster a high-performance culture

Requirements:

• Bachelor's degree in Law, Business, Finance, or related field
• 5+ years in AML/KYC compliance with a strong focus on EDD and high-risk individual/retail clients
• At least 2 years in a senior or lead capacity
• Proven EDD experience: PEPs, adverse media, high-risk jurisdictions, SoW/SoF assessments
• Proficiency in compliance tools: World-Check, ComplyAdvantage, Elliptic, or equivalent
• Strong knowledge of AML/CFT frameworks in crypto or financial services
• Knowledge of global licensing requirements related to financial services and crypto related business activities
• Excellent communication, decision-making, and team leadership skills
• CAMS or equivalent certification preferred
• Crypto or fintech experience a strong advantage

Why Binance• Shape the future with the world’s leading blockchain ecosystem• Collaborate with world-class talent in a user-centric global organization with a flat structure• Tackle unique, fast-paced projects with autonomy in an innovative environment• Thrive in a results-driven workplace with opportunities for career growth and continuous learning• Competitive salary and company benefits• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.