P2P.org launched in 2018 with a mission to positively influence the development of PoS technologies. Since our launch we have grown to manage 4+ billion USD in staked assets across more than 20,000 investors and 25+ unique blockchain networks and now P2P.org is a global Top-3 Non-Custodial staking provider. Our 3-year goal is to go public (IPO).
P2P.org has successfully raised $23M in a Series A Funding Round. This funding will support services for direct holders and also launch a new infrastructure platform for intermediaries, such as those offering custody, wallets, and exchanges.
Responsibilities
- Provide exceptional customer service to clients and prospects, ensuring timely and accurate responses to inquiries, issues, and complaints.
- Serve as customers' primary point of contact, handling their requests and concerns professionally and empathetically by e-mail or chat
- Assist customers with onboarding and guide them through the staking setup, addressing any questions or difficulties they may encounter.
- Collaborate with the technical teams to troubleshoot and resolve customer issues related to staking, node operation, wallet connectivity, or other technical challenges, escalating more complex problems as necessary.
- Continuously monitor customer satisfaction levels, identifying areas for improvement and proactively suggesting enhancements to existing processes and services.
- Work with the marketing team to contribute insights and feedback based on customer interactions, assisting in developing customer engagement strategies and campaigns.
Requirements
- 3+ years of experience working in technical support and/or technical degree
- Fluent in EnglishÂ
- A high degree of autonomy
- Experience within the web3 industry would be your advantage
Conditions
- Two shifts from 10 am to 10 pm UTC-3 or UTC+8 followed by two days off
- Competitive salary paid in $ and career opportunities
- Unlimited paid recharge leave
- Remote work from any part of the worldÂ
Listed in: Crypto Jobs, Remote Web3 Jobs, Marketing Web3 Jobs, Web3 Crypto Jobs, Full Time Crypto Jobs.