‚≠ź Featured Opportunity

Retention manager

Exmo.com logoExmo.com

May 10

At Exmo.com, we have a vision of the world where crypto is in every wallet. Hassle-free. We want to make crypto as simple and accessible to everyone as possible. Since 2014, Exmo.com has been on a mission to deliver just this. We're building a global fintech platform that allows everyone to buy, sell and hold crypto. Just like that.

Our products span from a one-tap interface for beginners to advanced trading tools, both on the web and on mobile apps...and we have so much more planned for the future!

We¬†are looking for Retention manager who will be¬†responsible for the company‚Äôs customer policy¬†‚ÄĒ retention and return of¬†our clients. We¬†want to¬†see in¬†our team a¬†specialist who knows exactly how not to¬†get into spam, knows different channels of¬†communication with customers (such as¬†email, push notifications, and in-app communication), works with large databases and correctly analyzes performance indicators, proposes initiatives and new approaches to¬†retaining our customers.

Our ideal candidate is always attentive to details, independent in his work and controls the field of own responsibility. Maintains a proactive attitude in work, always works for a quality result, and cares about the client.

Responsibilities:

  • Development of¬†the integrated CRM/retention strategy, including e-mail, site messaging, web push, loyalty program.
  • Management of¬†external CRM¬†vendors. Technical development of¬†CRM campaigns in¬†all different lifecycles conversion, retention, and reactivation). ‚Äč
  • Management of¬†all customer retention channels¬†‚ÄĒ monitoring campaign roll-out and execution/performance.
  • Together with the¬†BI analyst performing data analysis, identifying the potential segments, and providing behavioral reporting.

Requirements:

  • 3¬†years experience with a¬†proven ability leading the development of¬†complex lifecycle/CRM programs from strategy-to-execution (focus on¬†acquisition and/or onboarding
  • Strong analytical skills to¬†analyze customer behavior, identify patterns, and make data-driven decisions to¬†improve retention marketing strategies.
  • Fintech¬†/ Crypto¬†/ Web3 background is¬†a¬†must for this role

Perks of¬†being a¬†part of¬†EXMO¬†ūüôƬ†Crypto teaches¬†us to¬†be¬†flexible, forget about cliched employer offerings and grab the perks that you really deserve!

  • Flexibility with full remote working or¬†comfy coworking. It‚Äôs up¬†to¬†you
  • Salary which reflects that we¬†really value your work
  • A¬†reimbursement of¬†English lessons and sports activities
  • Professional growth by¬†attending courses and conferences
  • 100% sick leave coverage
  • 10¬†days-off per year without sick leave
  • 20¬†days annual vacation
  • Extra day-off to¬†celebrate big if¬†you have a¬†birthday, wedding, kid‚Äôs birthday. We¬†also offer a¬†gift¬†‚ÄĒ money bonus to¬†make your party even bigger!
  • Friendly team who is¬†waiting for a¬†new player ūüėČ

Listed in: Cryptocurrency Jobs, Marketing Crypto Jobs, Remote Web3 Jobs, Analyst Crypto Jobs, Web3 Web3 Jobs.

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