With over a decade of professional experience, my expertise lies in leading teams to ensure the security and integrity of e-commerce transactions. At Upwork, my focus was on fraud detection improvements and risk rules management, infused with a strong understanding of KYC and web analytics. My mission has always been to align tightly with corporate values, fostering a culture of integrity and proactive risk management while bringing a diverse perspective to the table.
As the Payment Risk & Fraud Lead at Upwork, I spearheaded the QA Team, enhancing our fraud detection capabilities and optimizing risk management processes. My role involved strategic development and training initiatives, ensuring our platform remained secure and trustworthy. Leveraging my skills in business development and analytics, I successfully contributed to a robust payment risk framework that safeguarded user transactions and upheld the company's reputation.