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Cyprus

Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Cyprus.Who We Are.Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.Let's talk about the cool stuff you will do at Axi!The role represents Axi within the Client Success function, contributing to positive client outcomes, retention, and long-term value through tailored support, practical insights, and solution-focused guidance that strengthens Axi’s global brand.Your EDGE Assignment/You Will<ul><li>Deliver high-quality, multi-channel support to clients, ensuring timely, accurate, and professional handling of enquiries and issues.</li><li>Tailor support in line with defined client segments (standard/premium traders & partners).</li><li>Support client retention by providing accurate guidance and practical insights within role scope and approved processes.</li><li>Identify, assess and share relevant trends/observations with internal teams, following established escalation and reporting procedures for recurring issues to support service improvements and influence Product/IT roadmaps.</li><li>Collaborate with internal stakeholders across departments, resolving client issues effectively to support operational and market expansion.</li><li>Apply a solution-oriented approach by identifying root causes and contributing to sustainable resolutions, not solely immediate fixes.</li><li>Adhere strictly to CX Charter, internal policies, procedures, quality standards, and regulatory requirements in all client interactions and case handling.</li><li>Handle escalations professionally, ensuring clear communication, accurate documentation, and resolution within agreed timeframes.</li><li>Conduct layer-1 trade investigations and validations with accuracy, and in accordance with approved processes.</li><li>Escalate complex matters to senior managers or relevant stakeholders with complete and timely information.</li><li>Undertake any additional responsibilities as assigned to support Axi’s broader business objectives.</li></ul>Are you the one?<ul><li>Proven experience in a customer service role, preferably within fintech industry.</li><li>Excellent communication and interpersonal skills with the ability to empathize with clients.</li><li>Native or near-native French, written and spoken.</li><li>Strong English communication skills, written and spoken.                 </li><li>Strong problem-solving abilities and a keen attention to detail.</li><li>Ability to work well in a team environment and collaborate effectively with colleagues and other departments.</li><li>Ability to multitask and prioritize workload in a fast-paced environment.</li><li>Self-driven and proactive mindset, not afraid of taking on challenges or responsibilities.</li><li>This role entails the need for the candidate to be able to work on rotating evening shift and weekend shifts.</li></ul>Axi's bag of delights<ul><li>Competitive and attractive compensation.</li><li>Extensive learning opportunities, such as professional training and certifications and soft skills development.</li><li>21 annual leave days per year, 5 paid study leave days per year, and 1 paid volunteer day per year.</li><li>Health Insurance.</li><li>Hybrid work mode for greater flexibility</li></ul>Axi's interview journey<ul><li>Talent Acquisition Interview (60 minutes)</li><li>Take Home Assessment (1 day)</li><li>Hiring Manager Interview (1 hour)</li><li>Head of Department Interview (30 minutes)</li></ul>Please note that our organization works with recruitment agencies on a pre-approved basis only. A recruitment agency that wishes to submit candidate profiles or resumes for consideration must obtain prior written consent from our talent acquisition team. We do not accept unsolicited resumes from recruitment agencies, and we will not be responsible for any fees related to unsolicited resumes. Should we receive an unsolicited resume from a recruitment agency that does not have prior written consent, we will not be responsible for the payment of any fees related to the recruitment of the candidate represented in the unsolicited resume.At Axi, we prioritize creating a workplace that upholds fairness and respect for all. We encourage every individual within our community to contribute towards a culture where everyone feels a sense of belonging and is treated with the dignity they deserve. We make all employment-related decisions—whether in hiring, compensation, training, performance reviews, or termination—based on merit and without bias, ensuring equal opportunities for everyone. We consciously work to identify and overcome any unconscious biases, with a commitment to fostering an inclusive environment where every employee and candidate feels genuinely welcomed and valued.

Client Success Specialist (French)

As a Customer Service Representative, you will handle inquiries and provide support to our users in both Arabic and English, ensuring their experience on the eToro platform is seamless.

Customer Service Representative (Arabic & English)

Limassol, Cyprus

eToro is seeking an experienced Client Service Manager with a strong background in the financial industry to join our dynamic German team in Cyprus. If you are passionate about finance and delivering an exceptional client experience, we want to hear from you. What will you be doing? Serve as the primary, dedicated point of contact for our clients, delivering an exceptional service that embodies eToro's culture and values. Proactively engage with clients via telephone and email to discuss financial markets, articulate investment strategies, and demonstrate the full potential of the eToro platform. Act as a brand ambassador, championing the company's vision and mission by providing expert insights into our products and services. Manage the full client experience, including education to long-term retention, while expertly handling complex inquiries and resolving high-priority issues. Requirements: Exceptional Communicator: A genuine "people person" with the ability to convey complex financial concepts in a clear, simple, and engaging manner. Language Proficiency: Business fluency in both German and English is essential. Market Passion: A deep and genuine interest in financial markets, including stocks, cryptocurrencies, ETFs, Smart portfolios and CFDs, coupled with a passion for investing and trading. Educational Background: A Bachelor's degree in Finance, Economics, or a related field is highly desirable. Proven Experience: Demonstrated success in a client-facing role such as Account Management, Retention, and Customer Service within the financial services industry. Organizational Excellence: Highly organized and adept at managing multiple priorities within a fast-paced, dynamic environment. Proactive & Driven: A proactive, self-motivated, and target-oriented individual with a strong desire to succeed and contribute to team goals. Collaborative Spirit: A true team player with excellent interpersonal skills and a collaborative approach. Adaptable Learner: A quick learner with the ability to master new products and adapt to evolving market trends. AI Proficiency: Ability to utilize AI tools to automate routine tasks, improve client communication, and support account growth.

Senior Client Service Manager - German speaker

eToro is the trading and investing platform that empowers users to invest, share, and learn. We were founded in 2007 with the vision of a world where everyone can trade and invest simply and transparently. We have created an investment platform that is built around collaboration and investor education. On our platform, users can view other investors’ portfolios and statistics, and interact with them to exchange ideas, discuss strategies, and benefit from shared knowledge. We have 40 million registered users from 75 countries, and our platform is available in 20 languages. eToro is an innovative, fast-growing business and is listed on Nasdaq in May 2025. We have over 1,500 employees across more than 10 offices around the globe, strategically positioned to serve the needs of users. You can find out more about eToro here. We are constantly growing and are excited to share that we are looking for Customer Service Representatives to join our team! What will you be doing? Serve as an effective bridge between the company and its clients Provide first-level support to clients via live chat, email, and phone Handle requests for assistance with the utmost professionalism, in line with company guidelines Balance customer interests with company requirements at all times Communicate with clients clearly and effectively, both in writing and verbally Ensure compliance with Cyprus and global regulations Represent the company and its products at the highest level, delivering a truly exceptional “WOW” service experience

Customer Service Representative (Italian & English)

We're looking for a Customer Service Representative who is fluent in Spanish and English to join our team in Limassol, Cyprus. This role involves providing support and assistance to our clients in both languages, ensuring a high level of customer satisfaction.

Customer Service Representative (Spanish & English)

1 link clicks.

eToro

We are looking for a qualified Senior Client Service Manager to join our team in Limassol, Cyprus. You will be responsible for managing and developing relationships with clients and ensuring they receive the highest level of service. Excellent communication skills in German and English are mandatory, along with a strong background in customer service within the financial or fintech industry.

Senior Client Service Manager – German speaker

Limassol

Web3 Customer Support jobs in Cyprus, EuropeeToro and other crypto companies

Browse 1+ Web3 Customer Support jobs in Cyprus, Europe at eToro. Apply now! Updated September 2026

Job Title	Company Name	Location	Tags
Senior Client Service Manager – German speaker	eToro	📍 Cyprus, Europe	Customer SupportSeniorFull TimeWeb3
Past and filled jobs:
A Client Success Specialist (French)	Axi	📍 Cyprus, Europe	Customer SupportFinanceFull TimeOperations
Customer Service Representative (Arabic & English)	eToro	📍 Cyprus, Europe	Customer SupportFull TimeWeb3
Senior Client Service Manager - German speaker	eToro	📍 Cyprus, Europe	Customer SupportFinanceFull TimeWeb3
Customer Service Representative (Italian & English)	eToro	📍 Cyprus, Europe	Customer SupportFull TimeNon TechWeb3
Customer Service Representative (Spanish & English)	eToro	📍 Cyprus, Europe	Customer SupportFull TimeWeb3

Web3 Customer Support Jobs in Cyprus, Europe

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Senior Client Service Manager – German speaker

eToro

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