Web3 Customer Support Jobs in Singapore, APAC

Operating beyond the scope of conventional services or solutions engineering, Deployment Strategists function as embedded technical advisors. You will manage the entire spectrum of customer outcome, initiating with deep discovery and investigative work and culminating in the design, integration, and long-term empowerment of the user.

This position exists at the nexus of analytical rigor, specialized domain knowledge, and strategic customer partnership. You will engage directly with clients to internalize their operational goals, developing bespoke workflows that allow organizations to leverage Chainalysis independently. Your impact hinges on robust investigative instincts, technical proficiency, and the capacity to cultivate trust through hands-on expertise and field credibility.

In this role, you’ll:

• Own end-to-end customer engagements — from discovery through investigation, solution design, deployment, enablement, and ongoing value delivery

• Partner directly with customers to understand investigative, intelligence, compliance, or operational objectives and translate them into actionable outcomes

• Design, build, and maintain custom workflows, notebooks, dashboards, queries, and data models using Chainalysis data and products

• Enable customers to operate solutions independently — building their capability so that Chainalysis becomes embedded in their operational infrastructure

• Act as the primary technical and domain advisor for your customers, building trusted relationships through hands-on expertise and credibility

• Deliver live training, demos, investigative walkthroughs, and technical briefings to both technical and non-technical audiences

• Pre-sales technical engagement for complex and strategic deals, helping customers understand what's possible and how to get there

• Collaborate closely with Product, Engineering, Global Intel, and Sales to influence roadmap and improve offerings based on field intelligence

• Develop and share domain expertise, investigative techniques, and best practices that raise the capability of the wider team

We’re looking for candidates who have:

• Both spoken and written Mandarin fluency

• Conducted or directly supported cryptocurrency investigations, blockchain intelligence work, or financial crime analysis in an operational environment

• Deep familiarity with blockchain ecosystems (BTC, ETH, stablecoins, DeFi) and how on-chain data is used in investigations, compliance, or intelligence workflows

• Delivered customer-facing technical solutions — whether investigative outputs, data products, or analytical workflows — in complex, real-world environments

• Built insights from large or complex datasets and communicated findings to varied audiences — from analysts to executives

• Operated successfully in fast-paced, ambiguous environments requiring ownership, adaptability, and sound judgment

Required Skills:

Technical Skills

• Proficiency in Python and SQL for data analysis, transformation, and solution development

• Experience building notebooks, dashboards, and analytical workflows

• Solid understanding of data modelling, querying, and working with large datasets

• Ability to quickly develop deep expertise in Chainalysis data structures, schemas, and products

Domain Expertise

• Substantive knowledge of at least one domain: financial and cyber crime investigations, sanctions and compliance, fraud, national security, DeFi/protocol security, tax, or private sector risk

• Understanding of how customers in your domain operate — their workflows, regulatory environment, and what success looks like for them

• Ability to apply domain knowledge to shape investigation approach, solution design, and customer advisory

Customer & Communication Skills

• Proven ability to build trusted, long-term customer relationships through technical and domain credibility

• Excellent communication skills — can explain complex investigative and data concepts to non-technical stakeholders

• Comfortable leading customer sessions, workshops, training, and technical working groups

• Experience enabling and upskilling customer teams — not just delivering outputs, but building customer capability

AI at ChainalysisAI is not a feature at Chainalysis - it is a new way of working. One that turns instructions into work done, and helps us move faster than the threats we're built to counter, and we expect our employees to take ownership of the output and ensure quality. As the world's most trusted blockchain analytics platform, Chainalysis sits at a rare intersection of proprietary data, regulatory relationships and crypto expertise that makes it uniquely placed to shape and lead the next era of AI-driven intelligence - and we expect everyone here, regardless of role, to be an active part of it.AI fluency is tied directly to how we measure performance and how we plan to win. There is no substitute for your own curiosity. We provide the tools, workflows, and space to experiment - but the expectation is that you develop these capabilities yourself, bring ideas, and collaborate across teams to reinvent the way work gets done. We are not using AI to do less. We are using it to do what was never possible before.

About Chainalysis

Chainalysis is the blockchain data platform, making it easy to connect the movement of digital assets to real-world services. Powered by deep blockchain data and AI, organizations can investigate illicit activity, manage risk exposure, and develop innovative market solutions built on the industry's most trusted blockchain intelligence. Our mission is to build trust in blockchains, blending safety and security with an unwavering commitment to growth and innovation.

You belong here. 

At Chainalysis, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. We’re ensuring we keep learning by committing to continually revisit and reevaluate our diversity culture.

We encourage applicants across any race, ethnicity, gender/gender expression, age, spirituality, ability, experience and more. If you need any accommodations to make our interview process more accessible to you due to a disability, don't hesitate to let us know. You can learn more here. We can’t wait to meet you.