Web3 Customer Support Jobs in Singapore, APAC

We are looking for a hardworking and meticulous go-getter to join us as a Product Management Intern. In this role, you will have the opportunity to work across product development teams and drive our product development processes.Responsibilities

• Work closely with Product, Quant, and Development teams to build operational processes (e.g., monitoring, escalation alerts, etc.) from the ground up
• Product Monitoring
• Utilize appropriate tools / alerts to monitor the health of our internal systems
• Identify gaps in existing monitoring processes / recommend new tools to build
• Ensures all services run smoothly and trigger the right level of actions should certain threshold be reached
• Escalate any issues promptly to the relevant team to investigate Product Launches
• Support the product managers and contribute to all aspects of a product launch, ranging from setting up new monitoring scripts / alerts
• Guarantee operational excellence in every product launch
• Customer Support
• Follow up promptly with customer requests raised and coordinate with all relevant teams to provide response
• Provide customer feedback to the Product Managers on their experience
• Provide adequate level of explanations and documentation to the customer
• Onboarding
• Drive the onboarding process end to end and ensure each new user is onboarded within set time frames.
• Ensure onboarding for every new user is smooth and find ways to improve it.What you’ll need
• A good understanding & genuine interest in the DeFi space
• A creative problem solver, with a can do attitude
• Highly motivated and proactive; excited to work in a fast paced, autonomous environment.

Listed in: Web3 Jobs, Internship Web3 Jobs, Entry Level Web3 Jobs, DeFi Crypto Jobs, Quant Crypto Jobs, Customer Support Web3 Jobs.