Web3 Customer Support Jobs in Tokyo, Japan

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.Join Binance's Customer Service team and be a part of a client-facing business function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.

Responsibilities

• Handle and review all enquiries raised by clients regarding client onboarding (Individual/Corporates).
• Manage personal workload and priority items and ensure timely escalation of key risks/issues to managers.
• Work closely with the stakeholders (Front Office, Compliance, Product etc) and assist clients as required, to obtain all necessary supporting evidence to fulfill KYC/KYB due diligence.
• Monitor, document and escalate unusual activities or AML flags.
• Participate in internal and external training programs related to AML/CFT and other subjects that may form part of the day to day work requirements.
• Liaise with team members across the country and region to facilitate knowledge sharing.
• Any general administration and ancillary activities as may be required and related to the above functions in accordance with the business requirements of the Company.

Requirements

• At least 3 years directly related experience in a Customer Support/KYC/KYB operations/Onboarding/Compliance role with substantial knowledge of relevant rules and regulations and the day-to-day compliance affairs.
• Good knowledge on provisions of local laws, directives, regulations and otherwise standards applicable to subject persons and knowledge of upcoming regulation of virtual currency policies is a strong plus.
• Good proficiency in conducting risk assessments, trigger reviews and enhanced due diligence.
• Proficiency in compliance applications such as World-Check, Liquid, Kodex, etc.
• Strong sense of accountability and ownership over the end-to-end client onboarding process (knowing different entity types would be advantageous).
• Self-motivated, ability to multitask and work effectively under pressure and stress.
• Detail-oriented with a strong controlled mindset and time management skills.
• Fluency in English and Japanese is required to be able to coordinate with overseas partners and stakeholders. Additional languages would be an advantage.

Why Binance• Shape the future with the world’s leading blockchain ecosystem• Collaborate with world-class talent in a user-centric global organization with a flat structure• Tackle unique, fast-paced projects with autonomy in an innovative environment• Thrive in a results-driven workplace with opportunities for career growth and continuous learning• Competitive salary and company benefits• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.