Web3 Customer Support Product Manager Jobs in North America

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Looking to join a world-class blockchain development team? Ava Labs makes it simple to deploy high-performance solutions for Web3, led by innovations on Avalanche. The company was founded by Cornell computer scientists, who partnered with Wall Street veterans and early Web3 leaders to execute a promising vision for redefining the way people build permissionless networks. Ava Labs is redefining the way people create value with Web3. Join us as we empower people to easily and freely digitize all the world’s assets on one open, programmable blockchain platform.

Join the AvaCloud team at Ava Labs as a Technical Product Manager. AvaCloud is revolutionizing how businesses launch, manage, and scale using Avalanche L1s and web3 technologies, making blockchain simple, powerful, and accessible. We've already empowered leading organizations like J.P. Morgan Kinexys, FIFE, and Nexon’s MapleStory to bring innovative products to market, and we're just getting started.

In this pivotal role, you will be instrumental in shaping the strategy, execution, and growth of the AvaCloud product suite. This involves navigating the rapidly evolving blockchain ecosystem to identify trends and opportunities that AvaCloud can address. Success requires confronting challenges directly, continuously seeking feedback for personal and product improvement, and motivating your team with excitement and engagement around the problems being solved.

WHAT YOU WILL DO

• Drive the strategy, design and execution of products within the AvaCloud suite of solutions.
• Collaborate with engineering, business development, and marketing to establish a shared understanding of the product vision with impactful business outcomes.
• Research and dissect product markets and customers
• Identify market opportunities to build product vision and strategies
• Work closely with engineers and other cross-functional teams to manage product milestones and delivery
• Execute efficiently in a fast-paced, fluid start-up environment where change is constant and creativity is a must

WHAT YOU WILL BRING

• 5+ years of technical product management in fintech, blockchain or cryptocurrency businesses
• 2+ years managing day-to-day technical/design direction for large rapidly scaling systems and platforms
• A deep understanding of web3 infrastructure, explorers, bridges, defi platforms and traditional payments 
• Experience driving B2B and or B2B2C software products and/or features through the full product life cycle
• Experience creating strategic roadmaps with internal collaborators (engineering, UX/UI, sales, customer support, finance and/or marketing)
• Experience leading product vision, go-to-market strategy, and design discussions
• Strong ability to interpret research/data and dissect industry trends
• Can easily translate technical concepts into non-technical terms and vice versa
• Experience working with and/or building developer tools including APIs and SDKs
• Management consulting background is a plus

Nice to Haves

• Technical understanding of blockchains
• Engineering experience
• Start-up experience

Salary Range: $131,724 to $164,655

(**This is not a guarantee of compensation or salary, a final offer amount may vary based on factors including but not limited to experience and geographic location. NYC metro candidates are required to be in office 2-3x/week, with exceptions.)

#LI-Remote #LI-RP1

WHY AVA LABS?

If you've ever thought about joining an early stage Web3 company - this is it! We're a global, world-class team of experts in computer science, economics, finance, marketing, and law with offices in New York City and Miami. We're highly passionate about Web3 and redefining the way people build and use finance and decentralized applications of all kinds. The company received early-stage funding from Andreessen Horowitz, Initialized Capital, and Polychain Capital, with angel investments from Balaji Srinivasan and Naval Ravikant. Join us and be a pioneer in a new technology that will have implications across a range of verticals such as finance, gaming, investing, collectibles, among many others.

Ava Labs is committed to diversity in the workplace and we’re proud to be an Equal Opportunity Employer. We do not hire on basis of race, color, religion, creed, gender, national origin, citizenship, age, disability, veteran status, marital status, pregnancy, parental status, sex, gender expression or identity, sexual orientation, or any other basis protected by local, state or federal law. All employment is decided on the basis of qualifications, merit, and business need.