Web3 Director Jobs in North America

BitGo is the leading infrastructure provider of digital asset solutions, delivering custody, wallets, staking, trading, financing, and settlement services from regulated cold storage. Since our founding in 2013, we have focused on enabling our clients to securely navigate the digital asset space. With a global presence and multiple Trust companies, BitGo serves thousands of institutions, including many of the industry's top brands, exchanges, and platforms, and millions of retail investors worldwide. As the operational backbone of the digital economy, BitGo handles a significant portion of Bitcoin network transactions and is the largest independent digital asset custodian, and staking provider, in the world. For more information, visit www.bitgo.com.

This role will require being full-time onsite at our Sioux Falls office to support collaborative team dynamics and innovative problem-solving.

We are seeking an experienced Director of Trust Administration to lead operational oversight of trust administration functions with direct fiduciary responsibility for client accounts. The ideal candidate brings deep expertise in trust administration, regulatory compliance, and team leadership within a regulated financial institution environment.

Responsibilities:

Trust Operations Leadership:

• Oversee all trust administration operations, ensuring efficient, accurate, and compliant delivery of custody and fiduciary services
• Lead and develop a team of trust officers, establishing performance standards, professional development programs, and succession planning
• Design and implement operational workflows, policies, and procedures that scale with business growth while maintaining regulatory compliance
• Establish and monitor key performance indicators for trust operations, driving continuous improvement in service delivery
• Collaborate with technology, legal, and compliance teams to enhance operational capabilities and client experience

Fiduciary Officer Responsibilities:

• Serve as a designated fiduciary officer in accordance with OCC requirements and trust company charter
• Exercise fiduciary authority and responsibility for client accounts, ensuring adherence to trust agreements and applicable laws
• Review and approve account openings, transactions, and material decisions requiring fiduciary discretion
• Maintain current knowledge of fiduciary duties, regulatory requirements, and industry best practices
• Participate in fiduciary committee meetings and decision-making processes

Regulatory Compliance & Risk Management:

• Ensure trust operations comply with all applicable federal and state regulations, including OCC guidance for trust activities
• Partner with Compliance and Legal teams to implement regulatory changes and maintain examination readiness
• Oversee internal controls, audit responses, and remediation efforts related to trust administration
• Identify, assess, and mitigate operational and fiduciary risks within the trust function
• Maintain comprehensive documentation and record keeping in accordance with regulatory requirements

Strategic Leadership:

• Contribute to the development and execution of strategic initiatives for the trust company
• Partner with business development teams to support client onboarding and service expansion
• Represent the trust company in client meetings, audits, regulatory examinations, and industry forums
• Stay informed of digital asset industry developments, custody innovations, and evolving regulatory landscape
• Build relationships with regulators, industry peers, and professional organizations

Qualifications:

• Bachelor's degree in Business, Finance, Law, or related field; advanced degree or professional certifications (CTFA, CFP, JD) strongly preferred
• Minimum 7 years of experience in trust administration, with at least 3 years in a leadership capacity
• Proven experience serving as a fiduciary officer in a regulated trust company, bank trust department, or similar institution
• Deep knowledge of trust law, fiduciary principles, and regulatory requirements (OCC, state trust regulations)
• Demonstrated success building and leading high-performing teams in a regulated environment
• Strong understanding of custody operations, asset servicing, and client relationship management
• Excellent judgment, integrity, and commitment to fiduciary standards

Preferred:

• Experience with digital asset custody, blockchain technology, or cryptocurrency ecosystems
• Background working with OCC-regulated institutions or state-chartered trust companies
• Familiarity with institutional client servicing and complex custody arrangements
• Experience implementing technology solutions to enhance trust operations
• Professional network within the trust and custody industry

Why Join BitGo?

Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication. We are looking for new colleagues who bring innovative ways of thinking and problem solving, and who want risks to be part of the team that changes the world’s financial markets.

Here are some of the benefits of working at BitGo:

• Competitive base salary, bonus, and stock options
• 100% company-paid health insurance for employee, spouse/partner, and children (medical, vision, dental, life, FSA, HSA)
• 401k company match up to 5%
• Computer equipment and workplace furniture to suit your needs
• Generous paid time off 
• Great colleagues and inspiring startup environment