Client Service Specialist - Trading Support (Chinese speaking)

Binance logoBinance

Feb 18

Founded by Changpeng Zhao (CZ) in 2017, Binance is currently the largest cryptocurrency exchange in terms of daily volume. Binance is the core global exchange. However, Binance operates separate exchanges in some countries such as the US, UK, Singapore, and Turkey due to regulatory reasons.

Since Binance has global operations, the exchange does a lot of hiring on a regular basis. Being a market leader, Binance Jobs also come with significant perks. Most of the jobs are remote, with flexible working hours. Binance also offers health insurance, the option to be paid in crypto, and programs to develop your skills.

If you're looking for Binance US Jobs, a wide range of them are also available most of the time. On average, the Binance Interview process lasts 2-4 weeks with 4 steps: Application Review, Interview, Offer, and finally Onboarding.

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.

Job Responsibilities:

    • Serve as the point of contact supporting our highest value customers and institutions on Binance’s various products
    • Provide dedicated and prompt support to our institutional and VIP customers via different communication channels
    • Provide sufficient guidance and support to VIP customers on integrating and using Binance’s system including the use of API
    • Being the first line support for all account and system related issues
    • Serve as the representative of VIP customers to internal teams including account, finance, risk and products
    • Collect customer feedback and manage projects to realise the product change requirements
    • Provide system and product updates to customers to ensure they are aware of all the major changes in time

Job Requirements:

    • Minimum of 3 years of relevant experience in financial services, technology and/or customer support
    • Experience in real time client facing supporting functions, preferably with high priority clients
    • Understanding of trading platforms or exchange, e.g. knowledge of trading orders
    • Understanding of the use of API in communicating with a trading platform
    • Hands-on experience in API trading is a strong plus
    • Understanding of cryptocurrency basics, e.g. the meaning of blockchain transactions, is a strong plus
    • Knowledge of derivative and other trading products is a strong plus, e.g. knowledge of futures
    • Outstanding problem solving capabilities including solving issues under high pressure
    • Excellent communication skills to be able to facilitate cross departmental communication
    • Able to participate in an on-call rotation, as required by the business
Working at Binance• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless• Tackle fast-paced, challenging and unique projects• Work in a truly global organization, with international teams and a flat organizational structure• Competitive salary and benefits• Balance life and work with flexible working hours and casual work attireLearn more about how Binancians embody the organization’s core values, creating a unified culture that enables collaboration, excellence, and growth. Apply today to be a part of the Web3 revolution! Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

Listed in: Crypto Jobs, Web3 Web3 Jobs, Trading Crypto Jobs, Exchange Crypto Jobs, Finance Crypto Jobs, Customer Support Crypto Jobs, Full Time Web3 Jobs.

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