Customer Service Agent - Merchant Team

Binance logoBinance

Sep 14

Founded by Changpeng Zhao (CZ) in 2017, Binance is currently the largest cryptocurrency exchange in terms of daily volume. Binance is the core global exchange. However, Binance operates separate exchanges in some countries such as the US, UK, Singapore, and Turkey due to regulatory reasons.

Since Binance has global operations, the exchange does a lot of hiring on a regular basis. Being a market leader, Binance Jobs also come with significant perks. Most of the jobs are remote, with flexible working hours. Binance also offers health insurance, the option to be paid in crypto, and programs to develop your skills.

If you're looking for Binance US Jobs, a wide range of them are also available most of the time. On average, the Binance Interview process lasts 2-4 weeks with 4 steps: Application Review, Interview, Offer, and finally Onboarding.

Job Description

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.

Responsibilities:

    • As the frontline of the P2P market, you will handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls
    • Independently provide accurate information to resolve problems/issues that arise
    • Continuously educate one’s self with up-to-date and relevant information to support the customer service operations
    • You will escalate issues to your team leader, managers, and other departments as required
    • Adhere to the Quality Assurance standards set
    • Adhere to and comply with the schedule set by the Team Leader
    • Assist in the preparation of other processes as and when assigned/required by the Team Leader
    • Display good team working attitude and behavior within the team and other departments in the company

Requirements:

    • 2-3 years experience in frontline customer support, preferably in the financial or service industry
    • Have the passion and willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience
    • Both adaptable and resilient, able to operate in a quickly changing environment
    • Excellent verbal and written professional English and Russian language skills
    • Great at multitasking, prioritizing, and managing time effectively.
    • You must have a fast internet connection (5mpbs broadband internet connection at least)
    • Knowledge or interest in blockchain/digital assets/fin-tech industry and being a Binance P2P user will be an added advantage. 
    • Ability to work on flexible working hours and shifts (including night shifts, weekends, and Public Holidays)
Working at Binance• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless• Tackle fast-paced, challenging and unique projects• Work in a truly global organization, with international teams and a flat organizational structure• Competitive salary and benefits• Balance life and work with flexible working hours and casual work attireLearn more about how Binancians embody the organization’s core values, creating a unified culture that enables collaboration, excellence, and growth. Apply today to be a part of the Web3 revolution! Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

Listed in: Crypto Jobs, Operations Web3 Jobs, Exchange Web3 Jobs, Web3 Crypto Jobs, Quality Assurance Crypto Jobs, Customer Support Web3 Jobs, Full Time Crypto Jobs.

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