Customer Service QA Team Leader
atBinance
Jan 13
Founded by Changpeng Zhao (CZ) in 2017, Binance is currently the largest cryptocurrency exchange in terms of daily volume. Binance is the core global exchange. However, Binance operates separate exchanges in some countries such as the US, UK, Singapore, and Turkey due to regulatory reasons.
Since Binance has global operations, the exchange does a lot of hiring on a regular basis. Being a market leader, Binance Jobs also come with significant perks. Most of the jobs are remote, with flexible working hours. Binance also offers health insurance, the option to be paid in crypto, and programs to develop your skills.
If you're looking for Binance US Jobs, a wide range of them are also available most of the time. On average, the Binance Interview process lasts 2-4 weeks with 4 steps: Application Review, Interview, Offer, and finally Onboarding.
Responsibilities:
- Develop and implement QA processes and procedures.
- Conduct root cause analysis and implement corrective actions.
- Lead, mentor, and develop a team.
- Monitor and evaluate team performance, provide feedback, and conduct performance reviews.
- Design and deliver training programs to enhance the skills and knowledge of the QA team.
- Oversee QA projects and initiatives with basic project management skills.
- Ensure compliance with all relevant regulations and implement best practices in compliance management.
Requirements:
- Fluency in English to work with international stakeholders.
- 8 - 10 years experience in customer service and have knowledge of customer servicing tools
- In-depth understanding of quality standards and best practices in customer support.
- Strong analytical skills and the ability to interpret data and metrics.
- Excellent communication and interpersonal skills.
- Strong understanding of customer service principles and the ability to ensure a customer-centric approach.
Listed in: Crypto Jobs, Web3 Web3 Jobs, Compliance Crypto Jobs, Quality Assurance Crypto Jobs, Data Web3 Jobs, Customer Support Web3 Jobs, Full Time Crypto Jobs.
Let employer know that you found this job on CryptoJobsList. This helps us get more companies to post web3 jobs here!