We are seeking a proactive and customer-focused Farsi-speaking Customer Service Representative to join our team - Reporting to the Team Lead, Customer Service. The ideal candidate will be responsible for delivering exceptional support to our Indonesian Bahasa & English speaking clients (using google translate), resolving inquiries efficiently, employing a value-based relationship approach such as upselling & cross-selling and ensuring a positive customer experience. You will work in a team comprising culturally diverse professionals with different skill sets who support each other in delivering impactful results.Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in Native Indonesian Bahasa & English.
- Provide accurate information regarding products, services, and policies
- Resolve customer issues promptly and professionally
- Maintain detailed records of customer interactions in CRM systems
- Collaborate with internal teams to ensure customer satisfaction
- Identify and escalate priority issues when necessary
- Handling of Back-office queries
- Support clients with technical and troubleshooting issues
- Deal with complaints of a varying nature promptly and effectively
- Meet set performance targets including response time, resolution rate, and customer satisfaction.
- Upsell and cross sell to clients by adding value-added services to improve client retention, acquisition & loyalty.
Listed in: Web3 Jobs, Customer Support Web3 Jobs, Finance Web3 Jobs, Full Time Crypto Jobs, Web3 Web3 Jobs.
Customer Service Representative (Bahasa speaker) at Exinity: FAQ
Where is the Customer Service Representative (Bahasa speaker) role at Exinity based?
The Customer Service Representative (Bahasa speaker) role at Exinity is based in Jakarta, Indonesia. Check the job description for any remote or hybrid options.
What skills are required for the Customer Service Representative (Bahasa speaker) role at Exinity?
This Customer Service Representative (Bahasa speaker) role is associated with the following skills and technologies:
- Customer Support
- Finance
- Full Time
- Web3
Read the full job description above for the complete list of requirements.
Is the Customer Service Representative (Bahasa speaker) role at Exinity full-time or contract?
Exinity is hiring this Customer Service Representative (Bahasa speaker) as a full time position.
How do I apply for the Customer Service Representative (Bahasa speaker) role at Exinity?
You can apply for the Customer Service Representative (Bahasa speaker) role at Exinity directly on this page using the Apply button. Jakarta, Indonesia candidates are welcome. Applications submitted through CryptoJobsList reach the employer directly.