We are seeking a proactive and customer-focused Farsi-speaking Customer Service Representative to join our team - Reporting to the Team Lead, Customer Service. The ideal candidate will be responsible for delivering exceptional support to our Farsi, English & other native speaking clients (using google translate), resolving inquiries efficiently, employing a value-based relationship approach such as upselling & cross-selling and ensuring a positive customer experience. You will work in a team comprising culturally diverse professionals with different skill sets who support each other in delivering impactful results.Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in Farsi, English & other native speaking clients (using google translate).
- Provide accurate information regarding products, services, and policies
- Resolve customer issues promptly and professionally
- Maintain detailed records of customer interactions in CRM systems
- Collaborate with internal teams to ensure customer satisfaction
- Identify and escalate priority issues when necessary
- Handling of Back-office queries
- Support clients with technical and troubleshooting issues
- Deal with complaints of a varying nature promptly and effectively
- Meet set performance targets including response time, resolution rate, and customer satisfaction.
- Upsell and cross sell to clients by adding value-added services to improve client retention, acquisition & loyalty.
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Customer Service Representative - Farsi Speaking at Exinity: FAQ
Where is the Customer Service Representative - Farsi Speaking role at Exinity based?
The Customer Service Representative - Farsi Speaking role at Exinity is based in Yerevan, Armenia. Check the job description for any remote or hybrid options.
What skills are required for the Customer Service Representative - Farsi Speaking role at Exinity?
This Customer Service Representative - Farsi Speaking role is associated with the following skills and technologies:
- Customer Support
- Full Time
- Web3
Read the full job description above for the complete list of requirements.
Is the Customer Service Representative - Farsi Speaking role at Exinity full-time or contract?
Exinity is hiring this Customer Service Representative - Farsi Speaking as a full time position.
How do I apply for the Customer Service Representative - Farsi Speaking role at Exinity?
You can apply for the Customer Service Representative - Farsi Speaking role at Exinity directly on this page using the Apply button. Yerevan, Armenia candidates are welcome. Applications submitted through CryptoJobsList reach the employer directly.