Customer Service Specialist (Social Media)

Binance logoBinance

Apr 11

Founded by Changpeng Zhao (CZ) in 2017, Binance is currently the largest cryptocurrency exchange in terms of daily volume. Binance is the core global exchange. However, Binance operates separate exchanges in some countries such as the US, UK, Singapore, and Turkey due to regulatory reasons.

Since Binance has global operations, the exchange does a lot of hiring on a regular basis. Being a market leader, Binance Jobs also come with significant perks. Most of the jobs are remote, with flexible working hours. Binance also offers health insurance, the option to be paid in crypto, and programs to develop your skills.

If you're looking for Binance US Jobs, a wide range of them are also available most of the time. On average, the Binance Interview process lasts 2-4 weeks with 4 steps: Application Review, Interview, Offer, and finally Onboarding.

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.Binance is a client-facing business, and Customer Service is extremely important for us. We hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.

Responsibilities

    • Monitor customer complaints on social media channels and reach out to provide assistance in a professional and timely manner via different communication tools. 
    • Identify and evaluate customers’ needs to deliver satisfaction via public media channels without disclosing any sensitive or private information.
    • Provide accurate, valid and comprehensive information, and follow up with customers to ensure their issues are resolved.
    • Coordinate with relevant departments to quickly resolve technical issues.
    • Gather user’s feedback and suggestions and share with relevant business units/departments.
    • Handle any other ad hoc tasks assigned by supervisor.
    • Provide detailed report of case analysis and data analysis.

Requirements

    • Minimum of 1+ years’ experience in customer service, preferably in finance industry or e-commerce.
    • Excellent listening, speaking, reading, writing skills, excellent verbal and written communication skills in Thai & English.
    • Ability to work under pressure in a fast-paced environment, understand how social media channel works. 
    • Proficient user of office systems, both customer service specific and windows package.
    • Confident, articulate, multi-tasking, hardworking and passionate.
    • Ability to exceed customer expectations.
Working at Binance• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless• Tackle fast-paced, challenging and unique projects• Work in a truly global organization, with international teams and a flat organizational structure• Competitive salary and benefits• Flexible working hours, remote-first, and casual work attireLearn more about how Binancians embody the organization’s core values, creating a unified culture that enables collaboration, excellence, and growth. Apply today to be a part of the Web3 revolution! Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

Listed in: Web3 Jobs, Web3 Web3 Jobs, Remote Crypto Jobs, Non Tech Web3 Jobs, Exchange Crypto Jobs, Social Media Web3 Jobs, Finance Crypto Jobs, Data Crypto Jobs, Full Time Crypto Jobs.

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11 applications