Customer Service Specialist - Thai

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?This advertisement is for a role with Gulf Binance.Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.Support is via ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.Support will in Thai and English, applicants need to speak both languages.

Responsibilities

• Handle high volume live chat and other online tools
• Provide customers with accurate, valid and comprehensive information
• Follow communication procedures, guidelines, and policies
• Support other business units with customer liaison, accurately document customer requests
• Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
• Go the extra mile to engage customers
• Handle back office tickets, and provide 7*24h online enquiries and email replies services to customers
• Handle customer enquiries, advice and suggestions via chat or online tools
• Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation
• Handle customer complaints, any special cases or ad hoc tasks
• Conduct quality assurance audits on customer interactions to ensure adherence to our quality standards
• Provide feedback and coaching to team members to improve their performance

Requirements

• Bachelor degree or above
• Proficient in English and Thai with clear and logical communication in the language
• Minimum 1 year experience in customer service, preferably in finance or E-commerce industry
• Quality assurance in a contact centre environment experience is a plus
• High level of honesty and integrity. Proactive and meticulous. A sense of responsibility and team work spirit
• Ability to work under pressure, strong communication skills and exceed beyond expectation
• Passionate for customer service industry and can accept to work under different work shifts, including night shift
• Positive about the crypto industry

Working at Binance• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry• Fast moving, challenging and unique business problems• International work environment and flat organisation• Great career development opportunities in a growing company• Possibility for relocation and international transfers mid-career• Competitive salary• Flexible working hours, Casual work attireBy submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

Listed in: Web3 Jobs, Trading Web3 Jobs, Exchange Web3 Jobs, Quality Assurance Web3 Jobs, Finance Web3 Jobs, Customer Support Crypto Jobs, Full Time Crypto Jobs.