Customer Services Specialist- Spot coverage
atBinance
Jun 22
Founded by Changpeng Zhao (CZ) in 2017, Binance is currently the largest cryptocurrency exchange in terms of daily volume. Binance is the core global exchange. However, Binance operates separate exchanges in some countries such as the US, UK, Singapore, and Turkey due to regulatory reasons.
Since Binance has global operations, the exchange does a lot of hiring on a regular basis. Being a market leader, Binance Jobs also come with significant perks. Most of the jobs are remote, with flexible working hours. Binance also offers health insurance, the option to be paid in crypto, and programs to develop your skills.
If you're looking for Binance US Jobs, a wide range of them are also available most of the time. On average, the Binance Interview process lasts 2-4 weeks with 4 steps: Application Review, Interview, Offer, and finally Onboarding.
Binance is the global blockchain company behind the worldās largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?
Responsibilities
- Build and maintain an efficient 24*7 L2 CS support process
- Is responsible for investigating and resolving customer issues timely from external or internal communities on the spot trading business
- High responsibility in continuous improvement in service quality and efficiency
- Strong collaboration, communication and interaction with all stakeholders including customers, product managers, developer and management team
- Analyse service ticket data, and follow possible maintenance for system-level improvement
- Very flexible with capability to prioritize multiple tasks and deadlines to facilitate well in a fast-paced, rapidly evolving organization
- Monitor risk/operations alert and resolve issues related to daily operations
Requirements
- As a team, able to work in shift and provide 24/7 coverage for customer service function and alert management
- Excellent customer service and communication skills
- Fluent in both English and Chinese
- Ability to work in both a team environment and autonomously
- Demonstrate a high degree of honesty, integrity and confidentiality with a strong sense of responsibility and team work spirit
- Strong passion to provide support to customers
- Strong proficiency in both English and Mandarin
Listed in: Web3 Jobs, Trading Crypto Jobs, Operations Crypto Jobs, Developer Web3 Jobs, Exchange Web3 Jobs, Finance Crypto Jobs, Data Crypto Jobs, Full Time Web3 Jobs.